To our clients

The purpose of economic competition is to create value and to make it desirable and affordable for others.
There is a constraint to sell on the market. There is a need for credit.
Credit is a natural phenomenon in this economic environment. Credit involves many risks: you can lose a loan for many reasons including intentional fraud, failed career and default. The economic, sociological and psychological causes of a debt are incredibly variable.

There is a dilemma: should we not lend and fail based on the loss of markets or should we lend and go bankrupt because of debtors in default? Creditors today must operate balancing on the narrow and decreasing borderline between the two extremes. What should we do?

Credit cannot be avoided on a long-term because there is excessive production. Credit does not only involve a financial loan but also related to situations when a specific product is handed over to a customer one day but it is paid for only the next day. So, those will win who make the right choice on to whom they provide credit and decide wisely on the amount, term of the credit and the collateral associated with it.

As soon as you hand over any value produced by you to your customer a situation occurs which may be described as a game in which the debtor has an option to pay but also a lot of other options not to pay. These options may seem infinitely variable for outsiders (customers may come up with dozens of ideas and tricks); in fact the objective of the collection companies is to identify and close them.
Typical games:

• disguise (e.g., conclusion of a contract with false data and false ID cards)
• hiding (moving to a different address, termination of telephone numbers)
• playing for time
• deceit (false bankruptcy signals)

 According to Clausewitz the methods described above remind most of partisan strategies, while only a thoroughly trained army can fight against partisans. This army is the professional collection company, which has enough telephone operators, administrators, logistic employees, contacts in police, a huge database, IT infrastructure, psychologists, lawyers, mathematicians, marketing experts and visitors. Naturally, such a large arsenal may not even be needed all the time, but it is reassuring to know that its components are always available if they are needed.
Finally, here are 5 pieces of advice for our Clients:

1. Be more prudent in providing credit!
2. Ask us to review your credit policy
3. Ask us to develop your credit regulation
4. Act immediately against late payers, yet bear in mind fairness and proportions! We shall help you develop a useful methodology
5. Recognise hopeless situations and do not waste money on them

To make it short: We have local presence in 12 countries in the Central-Eastern Europe and beyond. We have comprehensive understanding of legal affairs an a professional staff of more than 500 employees plus specialists and still growing.